In order to cancel or return your orders or products from Shashasoul.com, you must send this request to the address   hello@shasoul.com  mail. All terms stated here only apply to products purchased from shashasoul.com. 

 Provisions of the Consumer Protection Law No. 6502 are applied in product return transactions. The right of withdrawal can be exercised within 14 days after the product reaches the customer. In order to exercise the right of withdrawal, the Customer must notify www.shashasoul.com by fax, e-mail or telephone within this period and the product must be unused (unopened gelatin in perfume products). In case the right of withdrawal is exercised, it is obligatory to return the original invoice with the copy of the cargo delivery report stating that the product delivered to the 3rd party or the Customer has been sent to www.shashasoul.com. Following the receipt of these documents, product inspection is carried out by experts. As a result of the examination, the product price of the products that are eligible to be returned is returned within 7 days using the same method as the Customer's payment method. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned.

Right of Withdrawal
The customer cannot use the right of withdrawal for products that are produced in accordance with the customer's special requests and demands or that have been personalized by making changes or additions.

Right of Cancellation
The order of the products that are produced in accordance with the special requests and demands of the Customer or that are custom-made by making changes or additions cannot be cancelled.

The order that you want to return, the product, invoice, waybill, certificate, product box, packaging and all other documents and materials must be sent to the address at the bottom of the page, completely and undamaged, as they were sent to you. During the return shipment, the responsibility of the product and the documents and materials sent with the product or any similar depreciating situation, due to reasons arising from the cargo companies or the customer performing the return process, belongs to the customer who makes the return. You can send an e-mail to hello@shashasoul.com  .  www.shashasoul.com .

If the return is approved, within 7 days, the price of the products will be returned to the bank account if the order was placed using a credit card, to the credit card, or to the bank account if it was given via wire transfer/EFT. The reflection of your refund to your credit card account depends on the transaction status of your bank and takes between 1-4 weeks.

For Return and Exchange, send your products by cargo to the address below;

Name: SHASHA SOUL

Telephone:
Address: You can send it to Istanbul address by cargo.

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